Uplay Download Not Loading? Try These Simple Solutions
How to Fix Uplay Download Not Loading Issue
Uplay is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft. It provides an experience similar to the achievements/trophies offered by various other game companies. It also serves as a storefront and download manager for Ubisoft games. Some of its features include:
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One network for all players across all platforms
Endless celebration with over 1000 free rewards
Stats and tips to improve your gameplay
Enhanced experience on PC with Ubisoft Connect desktop app
Ubisoft+ subscription service with access to over 100 games
However, Uplay is not without its flaws. Many users have reported that they encounter the Uplay download not loading issue when they try to download or update their games. This can be very frustrating as it prevents them from enjoying their favorite Ubisoft titles.
Fortunately, there are some solutions that can help you fix this problem. In this article, we will show you how to troubleshoot the Uplay download not loading issue and get back to gaming in no time.
Solutions
Here are some of the most effective solutions that have worked for many users. You don't need to try them all, just work your way down the list until you find the one that works for you.
Run Uplay with administrative rights
One of the simplest solutions is to run Uplay with administrative rights. This will give Uplay full access to your system resources and prevent any interference from other programs or settings. To do this, follow these steps:
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Navigate to your Uplay's install directory on your hard drive (usually C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher)
Right-click on the Uplay.exe file and select Run as administrator from the list
If prompted, click Yes to confirm
Try downloading or updating your game again and see if the issue is resolved
Turn off Windows Firewall and antivirus software
Sometimes, Windows Firewall or your antivirus software may block or interfere with Uplay's connection. This can cause the Uplay download not loading issue. To fix this, you can try turning off Windows Firewall and your antivirus software temporarily while running Uplay. To do this, follow these steps:
On your keyboard, press the Windows logo key and R at the same time to invoke the Run command
Type control panel and click OK
Select System and Security
Select Windows Defender Firewall
Select Turn Windows Defender Firewall on or off from the left pane
Check the box next to Turn off Windows Defender Firewall (not recommended) for both private and public network settings
Click OK to save the changes
Right-click on your antivirus software icon in the system tray and select Disable or Exit from the menu (the exact option may vary depending on your antivirus software)
Restart the Uplay client and try downloading or updating your game again
If - If the issue is fixed, remember to turn on Windows Firewall and your antivirus software again for your security
Switch to the preview version of Uplay
Another possible solution is to switch to the preview version of Uplay. The preview version is a beta version that has the latest features and updates before they are released to the public. It may also have some bug fixes that can resolve the Uplay download not loading issue. To do this, follow these steps:
Launch the Uplay client and log in to your account
Click on the menu icon in the top left corner and select Settings
Select General from the left pane
Scroll down to the bottom and check the box next to Always keep Uplay in background mode
Check the box next to Enable automatic updates
Check the box next to Use preview version of Uplay
Click on Save changes
Restart the Uplay client and try downloading or updating your game again
Clear the Uplay cache file
Sometimes, the Uplay cache file may get corrupted or outdated, which can cause the Uplay download not loading issue. To fix this, you can try clearing the Uplay cache file and let Uplay create a new one. To do this, follow these steps:
On your keyboard, press the Windows logo key and R at the same time to invoke the Run command
Type %programdata% and click OK
Locate and open the Ubisoft folder
Delete the Ubisoft Game Launcher folder (this will delete your Uplay cache file)
Restart the Uplay client and try downloading or updating your game again
Run Uplay in compatibility mode
The last solution we recommend is to run Uplay in compatibility mode. Compatibility mode is a feature that allows you to run a program in a mode that is compatible with an older version of Windows. This can help you fix some compatibility issues that may cause the Uplay download not loading issue. To do this, follow these steps:
Navigate to your Uplay's install directory on your hard drive (usually C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher)
Right-click on the Uplay.exe file and select Properties from the list
Select Compatibility from the top menu
Check the box next to Run this program in compatibility mode for:
Select Windows 7 or Windows 8 from the drop-down menu
Click on Apply and OK to save the changes
Try downloading or updating your game again and see if the issue is resolved
Conclusion
We hope that one of these solutions has helped you fix the Uplay download not loading issue. If none of them worked, you may need to contact Ubisoft support for further assistance. You can also check their official forums or social media pages for any updates or announcements regarding this issue.
Uplay is a great service that allows you to enjoy Ubisoft games with many features and benefits. However, it can also have some problems that can affect your gaming experience. To avoid these problems, we suggest that you keep your Uplay client updated, check your internet connection, and scan your system for any malware or viruses.
FAQs
How do I update Uplay?
To update Uplay, you can follow these steps:
Launch the Uplay client and log in to your account
Click on the menu icon in the top left corner and select Settings
Select General from the left pane
Scroll down to the bottom and check the box next to Enable automatic updates
If there is an update available, you will see a notification in the top right corner of the client
Click on Update now to start downloading and installing the update
How do I contact Ubisoft support?
To contact Ubisoft support, you can follow these steps:
Go to on your web browser
Select your region and language from the top right corner of the page
Select Sign in from the top right corner of the page and log in with your Ubisoft account
Select Contact Customer Support from the bottom of the page
Select the category and subcategory that best describe your issue
Fill in the required information and attach any screenshots or files if needed
Click on Submit to send your request
You will receive an email confirmation and a ticket number for your request
You can check the status of your request and chat with a support agent on the same page
How do I check my Uplay stats and rewards?
To check your Uplay stats and rewards, you can follow these steps:
Launch the Uplay client and log in to your account
Select the game you want to check from the Games tab
Select Overview from the left pane
You will see your game stat